I have to give a star in order to post.
Not a bad little shop not as packed as the other places with supplies but the people have better customer service than the big stores.
Will not return. Better off going to Peterson's in Rome.
It smells inside like dead fish and behold there is usually dead fish floating around and I'm not referring to the clerk that is consistently rude (Brittany). Costumer service isn't for everyone and she embodies that.
Prices were higher than should be on some and average on other... My biggest dislike and the reason I will never return the the fact that he doesn't guarantee his saltwater fish. Even the 48 hour is lame on fresh but you can't expect to pay decent money on a fish and have no guarantee. I will not be returning due to this simple fact. On another note I ordered fish before I knew what the policy was and when I saw them, day I was supposed to be there, they were all ammonia burnt. Possibly the worst place to by saltwater fish. Drive another 40 minutes and go to fish finatics... Amazing service amazing selection and a 7 day guarantee pending water quality (which is what this guy should do.)
They are very knowledgeable with animals and are always willing to answer any questions. Good selection of fish. They can special order almost anything you want. And the store, tanks, and cages are always clean anytime I go in. And take very good care of the animals they bring in.
Never had an issue. Was told that the feeder fish probably wouldn't last the few days it would take to acclimate the tank and we ended up keeping those fish for over a year. Always gave sound advice and even gave deals on some products. Btw to those that say it smells like dead fish....DUH dumbass it's a fish store. Go to the beach or lake and tell me how it smells.
Pet Factory is a US Pet Store based in Vernon, New York. Pet Factory is located at 5214 W Seneca St, Vernon, NY 13476, USA.
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